Privacy Policy

Last Updated: October 25, 2025

As Mettanex ("we", "us" or "company"), we value the privacy of our customers. This Privacy Policy explains our practices regarding the collection, use, and protection of personal data in the context of services we provide via our website, WhatsApp, and other channels.

1. Data Controller

2. Data We Collect

2.1. Data Collected via Website and Forms

When you use the contact forms on our website, we collect the following information:

• Name and surname information
• Email address
• Phone number
• Message content
• Communication date and time

2.2. Data Collected via WhatsApp

When you use our WhatsApp DM (Direct Message) service, we collect the following information:

• Your WhatsApp phone number
• Message content and timing
• Usage statistics
• Device and platform information

2.3. Automatically Collected Technical Data

• Message metadata (message ID, timestamp)
• Platform information (web, mobile, etc.)
• Session information (session data)

2.4. Data We Do Not Collect

Data we do not collect without explicit consent:

• Credit card or payment information
• Data from third-party applications
• Your location data (unless explicitly permitted)

3. Purposes of Data Use

We use the personal data we collect only for the following purposes:

3.1. Primary Purposes

• Customer Service: Answering your questions via website and WhatsApp DM, creating appointments, and providing support
• Appointment Management: Booking services and sending reminders
• Communication: Informing you about campaigns, updates, and services upon your request

3.2. Secondary Purposes

• Improving service quality
• Measuring customer satisfaction
• Fulfilling legal obligations
• Preventing fraud and abuse

4. Data Sharing

4.1. Sharing with Third Parties

We do not share your personal data with third parties except in the following situations:

• Legal Obligations: In case of court orders, legal processes, or official requests
• Your Explicit Consent: With your explicit approval

4.2. Data Sale

We never sell, rent, or disclose your data to third parties for commercial purposes.

5. Data Retention Period

• Active Conversations: 24 hours from the last message
• Conversation History: For the duration of the legal retention period
• Deletion Request: Deleted within 30 days upon your request
• Inactive Accounts: Automatically deleted if no interaction for 2 years

6. Data Security

7. Your Rights (under KVKK)

7.1. How Can You Exercise Your Rights?

• 📧 Email: [email protected]
• 📱 WhatsApp DM: +90 543 841 64 09
• 📝 Written Application: By petition to our company address

Response Time: Within 30 days

8. Cookies and Tracking Technologies

• Session Cookies
• Analytics (anonymous)
• Performance Cookies

9. Children's Privacy

Our services are not intended for individuals under the age of 18.

10. Policy Updates

This policy may be updated from time to time. The last update date is indicated above.

11. Legal Basis

• KVKK (Law No. 6698)
• GDPR (EU 2016/679)
• Turkish Commercial Code
• Turkish Code of Obligations

📞 Contact and Application to the Data Controller